I. Prevention of Hacks.
Some players share their game account with friends or relatives which may lead to unexpected password changes, bans, micro-transactions and other problems. We strongly recommend that you never give out any information regarding your game account to other people in order to avoid having your account hacked, as we are not responsible for such actions.
The majority of all accounts are lost due to carelessness.
In order to prevent your account from being hacked, it is advised that you:
Qwerty is an easy-to-crack and obvious password,
Vjq1gfhjkm2 is a complicated and adequate password.
Remember, the security of your account lies in your own hands!
II. If your account has been hacked.
1. Perform the following actions:
2. If your e-mail has also been hacked, contact your mail server support service (we will not change the email used for your game account).
3. We reserve the right to block any hacked account while problems and issues are being looked into and fixed. If your account was blocked, we require proof in the form of screenshots, images of receipts, etc. related to the compromised account to verify payments were made.
It is important that you describe the problem in detail when contacting support, so we can deal with any issues swiftly and efficiently.
4. After your account and email have been restored and your account still seems to be corrupted, you can apply for compensation.
We will investigate all hacked accounts. We may return sold tanks, gold and credits but with limitation and certain conditions. Please contact support team at https://asia.wargaming.net/support.